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Human Resources

Business owners must comply with Australian workplace laws. Our consulting services can help your business comply with these laws and improve your human resource management practices.


Most importantly though, we can mitigate financial and reputational risk. 


We can support your business in a number of areas.


These include;

  • developing strategies and plans

  • recruiting the best available people

  • supporting the development of your team with training or helping them improve their performance. 

  • prepare tailored employment documentation such as position descriptions, letters and contracts for your business.

  • provide you with templates, forms and streamline your processes

  • performance management

  • STP Payroll

  • outsourced book-keeping services

Employing people can take up a great deal of time and effort. Our aim is to simplify the process and ensure that you are free to run your business!

Contact Us to find out how we can assist your business!

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Performance Management

Crafting an effective performance-management system may seem straightforward, but integrating these elements into a business's core operations poses challenges. Prior to delving into employee performance management, it's crucial to assess your compliance with legal and ethical standards.

Effective performance management is a cornerstone for businesses, aligning employees, resources, and systems with strategic objectives through formal and informal processes. Serving as a dashboard, it offers early warnings of potential issues, enabling timely adjustments to keep the business on course. It's important to note that legality doesn't guarantee safeguarding your business reputation.

Before embarking on performance management, seek our advice. We can assist in:

  1. Creating a tailored performance management process for your business.

  2. Providing validated templates for meetings with underperforming employees.

  3. Ensuring compliance with Australian standards and checklists in performance management.

  4. Supplying templated letters to employees that meet Australian standards.


Common pitfalls in real-world performance management systems include poor metrics, targets, transparency, relevance, limited dialogue, poorly designed consequences, and a lack of management engagement. To navigate these challenges successfully, trust our expertise and guidance.

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HR Projects

When you need Seamless Delivery From Start to Finish - trust your project to First Class HR Solutions....


Ensuring Project Goals Are Met

For businesses that require assistance for a specific human resources project, our team of highly experienced consultants have the necessary expertise to ensure that your project is successful and that all your project goals are met, within a specified timeframe.

Our services are tailored to meet the needs of individual clients, but we always follow clearly defined and agreed upon project plan to ensure that we deliver seamlessly from start to finish.

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Why Us?

We have worked on hundreds of projects across all the areas below, from setting up recruitment practices and implementing HR technology to developing performance review practices and remuneration strategies.


We are experts who have a strong track record of delivering best practice HR support to our clients. Our team is here and available now to support you in reaching your people and performance goals.

Business Consulting & MarketingServices

At First Class HR Solutions, we partner with you to deliver Business Consulting Services tailored for the retail and hospitality industries. What makes us stand out is our unparalleled access to the finest consultants in Australia, ensuring your business is paired with the best in the field.

All consultants utilised by First Class HR Solutions are industry experts, boasting experience at and/or ownership of award-winning businesses. With a rich history of over 10 years dedicated to retail and hospitality, we delve deep to uncover how your business can flourish. Our approach goes beyond relying on past cases; we meticulously investigate your unique situation. Our team of expert consultants is dedicated to helping hospitality and retail businesses achieve their goals and unlock their full potential, offering tailored solutions to meet each client's specific needs and objectives.

Our comprehensive range of services includes:

  1. Strategic Planning: Collaborating with clients to develop comprehensive strategic plans identifying key priorities and setting future goals.

  2. Marketing and Branding: Assisting businesses in building their brand and increasing visibility through effective marketing strategies.

  3. Operations and Efficiency: Improving operational efficiency, reducing costs, and enhancing profitability for businesses.

  4. Customer Experience: Enhancing customer satisfaction and loyalty by creating memorable and engaging experiences.

  5. Menu Planning (Hospitality): Leveraging our national network of chefs to create and cost a menu tailored to your business style, along with offering customized training for success.

  6. Market Research and Analysis: Conducting in-depth research to understand market trends and consumer behavior, facilitating informed business decisions.

  7. Sales and Marketing Strategies: Developing effective sales and marketing strategies to increase revenue and foster customer loyalty.

  8. Store Design and Layout: Providing expert guidance on store design and layout to create an engaging and attractive shopping experience.

  9. Supply Chain Management: Optimizing supply chain management to reduce costs and improve efficiency.


If you seek expert consulting services for your hospitality or retail business, contact us today to explore how First Class HR Solutions can help you achieve unprecedented success!

Learning & Development Services

We offer a range of bespoke, tailored Learning & Development Services. We have access to Australia's most talented L&D experts, many of whom have worked on award winning programs. At the core of our proposals is a return on investment to ensure that the money you spend on up skilling can be seen in your business growth!

We design and implement programs which are engaging, informative and effective. We partner closely with our clients to ensure our training products are fit for purpose, whether it is a large scale ‘Train the Trainer’ program or a bespoke leadership workshop. 


Our Core Disciplines

We deliver a range of services in this area:

  • Capability analysis & mapping

  • Training Needs Analysis

  • Training Development & Delivery

  • Train the Trainer Programs

  • Leadership and Organisational Coaching

  • Bespoke Leadership Development Programs

  • LMS Content Creation

  • LMS Management Services through our network of partners

  • Access to preferred rates for accredited training through leading RTO's


Our Approach


We collaborate closely with our clients throughout the design, delivery stage and ROI stages of training.


Through our networks we can;

  • engage guest speakers & subject matter experts

  • optimising the initial outlay for material design & development

  • designing and delivering projects such as large-scale legislative changes

  • create world-class organisational induction courses and IT systems implementation training.


We also design and deliver non-technical training including, dealing with difficult behaviour, managing conflict/workplace stress and leadership skills. We can work with you on a specific training outcome or on a larger scale L&D strategy.

Laptop On Tray

Learning Management System

At First Class HR Solutions, we are your trusted partner for award-winning Learning Management Systems (LMS) in Australia.

No matter the size of your business, we can tailor a cost effective Learning Management Solution with our Award-Winning LMS.  In today's fast-paced and ever-evolving business landscape, organisations recognise that continuous learning is the key to staying competitive. A robust Learning Management System is the cornerstone of a successful learning and development strategy. That's where we come in.

Why Choose Our Award-Winning LMS?


Unparalleled Features & Functionality

Our LMS is packed with cutting-edge features and intuitive functionality that will revolutionise the way you deliver, manage, and track training programs. From user-friendly interfaces to customisable dashboards, advanced reporting tools to seamless integration capabilities, our LMS empowers you to create engaging and effective learning experiences.


Scalability & Flexibility

Whether you're a small business or a large enterprise, our LMS grows with your organisation. Our scalable platform accommodates your evolving needs, enabling you to onboard new employees, train remote teams, and expand your learning initiatives effortlessly. With cloud-based technology, you can access the system anytime, anywhere, ensuring a seamless learning experience for your employees.


Personalisation & Customisation

We understand that every organisation is unique, which is why our LMS is fully customisable to suit your specific requirements. From branding and design to course content and assessment methods, you have complete control over the look, feel, and functionality of your training platform. Tailor the learning experience to align with your brand and culture, and create a personalised journey for your employees.

Interactive and Engaging Learning

Gone are the days of boring and monotonous training sessions. Our LMS leverages interactive multimedia elements, gamification features, social learning tools, and mobile compatibility to make learning fun and engaging. Boost learner motivation, participation, and knowledge retention, and foster a culture of continuous learning within your organization.

Comprehensive Analytics and Reporting

Measure the effectiveness of your training initiatives with our powerful analytics and reporting tools. Gain valuable insights into learner progress, course completion rates, assessment results, and more. Use this data to identify areas for improvement, optimise training programs, and make data-driven decisions to enhance your organisation's learning outcomes.

Exceptional Support & Training

We pride ourselves on providing exceptional customer support and training to ensure a smooth implementation and ongoing success. Our team of experienced professionals is dedicated to your satisfaction, offering comprehensive training sessions, technical support, and regular updates to keep your LMS operating at peak performance. We operate an in-house technical support team during business hours, as well as utilising the backend provider's 24/7 emergency support centres in the unlikely event that a system error occurs outside business hours. Our call centres are Australian based, and our LMS has an uptime of over 99.99%.


Experience the Difference of Our Award-Winning LMS

With our award-winning LMS, you can transform your organisation's learning culture, empower your employees, and drive superior business results. Join the growing community of satisfied clients who have harnessed the power of our LMS to elevate their training programs.

Contact us today to schedule a personalised demo and discover how our award-winning LMS can revolutionise your organisation's learning and development initiatives. Together, let's embark on a journey of continuous improvement and unlock the full potential of your workforce.

Induction Training

We understand the significance of providing a comprehensive induction training program for new employees. We believe that a strong foundation is the key to success, and our induction training is designed to ensure that every individual is equipped with the necessary knowledge and skills to excel in their roles from day one.

Available both as a standalone offering or included in all our premium recruitment service packages, we utilise the latest Learning Management System, that has been optimised for both Mobile and Desktop Learning. We have both standard programs that meet all legislative requirements, as well tailored options with your business branding. Our Learning Programs come with a certificate of completion. Our Learning Management System us backed by Australia's leading Registered Training Organisation.


Our Induction Training Program can easily be tailored to meet the unique needs of your organisation, industry, and job roles. We will work closely with your HR team to develop a customised training plan that aligns with your company's values, objectives, and culture.

What sets our Induction Training Program apart is our commitment to delivering a dynamic and engaging learning experience. We employ a variety of instructional methods, including interactive workshops, hands-on activities, multimedia presentations, and role-playing exercises, to create an immersive and impactful training environment.


Key Features of Our Induction Training Program


Comprehensive Onboarding

We cover all essential aspects of onboarding, including company policies, procedures, and best practices. We ensure that new employees have a clear understanding of their roles and responsibilities, as well as the organisational structure and key contacts within the company.

Culture and Values

We emphasise the importance of your company's culture and values, helping new hires understand the core principles that guide your organization. By fostering a sense of belonging and alignment, we promote a positive work environment and facilitate smooth integration into the company culture.

Job-Specific Training

We provide specialised training sessions tailored to different job roles, ensuring that each employee receives the knowledge and skills necessary to perform their duties effectively. From technical skills to industry-specific knowledge, we address the unique requirements of each position within your organisation.


Soft Skills Development

In addition to job-specific training, we recognise the importance of nurturing essential soft skills. Our training program includes modules on effective communication, teamwork, problem-solving, time management, and other vital skills that contribute to individual and team success.


Ongoing Support

Our commitment to your organisation extends beyond the initial training period. We provide ongoing support and follow-up sessions to ensure that new employees continue to thrive and adapt to their roles. We offer guidance, answer questions, and address any challenges that may arise, helping your employees feel supported and confident in their abilities.

Investing in a comprehensive induction training program demonstrates your organisation's commitment to the professional development and success of your employees.


It sets the tone for a positive employee experience, enhances productivity, and reduces turnover. At First Class HR Solutions, we are passionate about helping organisations build strong and capable teams. Our Induction Training Program is designed to empower your new employees with the knowledge and skills they need to hit the ground running and contribute to your organisation's growth. Contact us today to discuss your induction training needs and discover how our HR consulting expertise can benefit your organisation. Together, let's create a solid foundation for success.

Work, Health & Safety

With regulations and laws different across each state our consultants are experts in each of the relevant regulations. We are dedicated to helping organisations across Australia create safe and healthy work environments.


Our team of experienced WHS consultants provides comprehensive consulting services tailored to meet the unique needs and regulatory requirements of your industry.

Our WHS Consulting Services Include

Risk Assessments and Compliance

We conduct thorough risk assessments to identify workplace hazards, evaluate associated risks, and develop practical strategies to mitigate them. Our consultants help you ensure compliance with the relevant WHS regulations, standards, and codes of practice.


Safety Management Systems

We assist in developing and implementing robust Safety Management Systems (SMS) that align with your organisation's objectives and industry best practices. Our consultants work closely with your team to establish policies, procedures, and guidelines that promote a culture of safety and accountability.


Safety Audits & Inspections

Our WHS consultants conduct comprehensive safety audits and inspections to assess your organisation's compliance with WHS regulations and identify areas for improvement. We provide detailed reports with actionable recommendations to enhance safety practices.


Incident Investigation & Analysis

In the unfortunate event of a workplace incident, our consultants offer expert incident investigation and analysis services. We determine the root causes, evaluate contributing factors, and provide practical recommendations to prevent future incidents and ensure a safer work environment.


Training & Education

We offer a range of WHS training programs tailored to meet the specific needs of your organization. Our engaging and interactive training sessions cover topics such as hazard identification, risk assessment, emergency preparedness, and WHS legislative requirements.


Ergonomics & Workplace Design

Our consultants specialise in ergonomics and workplace design assessments. We evaluate workstations, equipment, and processes to optimise ergonomics and reduce the risk of musculoskeletal disorders. Our recommendations aim to enhance employee well-being and productivity.

WHS Program Development

We collaborate with your organization to develop customised WHS programs and/or Safety Management Systems that address your unique requirements. Whether it's a safety induction program, drug and alcohol policy, or health promotion initiatives, our consultants work closely with you to create effective and sustainable programs.

Why Choose Our WHS Consulting Services


Expertise & Experience

Our consultants possess in-depth knowledge of WHS regulations, industry standards, and best practices. With years of experience in diverse industries, we bring valuable insights and expertise to your organisation.


Tailored Solutions

We understand that every organization is unique. Our consulting services are customised to address your specific challenges, industry requirements, and organsational goals.


Compliance & Risk Management

Our focus is on helping you achieve and maintain regulatory compliance while effectively managing workplace risks. We strive to create a safe and healthy environment for your employees.


Long-Term Partnerships


We believe in building long-term relationships with our clients. We are committed to providing ongoing support, guidance, and expertise to help you continuously improve your WHS performance.


Ensure the safety and well-being of your workforce with our comprehensive WHS Consulting Services. Contact us today to discuss your organisation's needs and embark on a journey towards a safer and healthier workplace.

Woman with Safety Helmet
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